{"id":5318,"date":"2025-07-04T09:20:14","date_gmt":"2025-07-04T09:20:14","guid":{"rendered":"https:\/\/theeaglenews.co.in\/?p=5318"},"modified":"2025-07-04T09:20:14","modified_gmt":"2025-07-04T09:20:14","slug":"national-consumer-helpline-facilitates-rs-7-14-crore-refunds-in-two-months-e-commerce-tops-complaints-list","status":"publish","type":"post","link":"https:\/\/theeaglenews.co.in\/?p=5318","title":{"rendered":"National Consumer Helpline Facilitates Rs. 7.14 Crore Refunds in Two Months, E-Commerce Tops Complaints List."},"content":{"rendered":"
<\/div>

National Consumer Helpline Facilitates Rs. 7.14 Crore Refunds in Two Months, E-Commerce Tops Complaints List.\u00a0<\/strong><\/h1>\n

 <\/p>\n

New Delhi:<\/strong><\/p>\n

In a major achievement for consumer protection in India, the National Consumer Helpline (NCH)<\/strong> has successfully facilitated refunds worth Rs 7.14 crore<\/strong> to consumers over the last two months, addressing 15,426 grievances<\/strong> across 30 sectors<\/strong>. This was disclosed by the Department of Consumer Affairs in a report posted today.<\/p>\n

The e-commerce sector<\/strong> emerged as the most complaint-ridden, recording 8,919 grievances<\/strong>, resulting in refunds worth Rs. 3.69 crore<\/strong>. It was followed by the Travel and Tourism sector<\/strong>, which saw refunds amounting to Rs. 81 lakh. Other notable sectors include General Insurance, Agency Services, and Airlines, highlighting the growing demand for accountability across industries in the digital age.<\/p>\n

Uttar Pradesh registered the highest number of complaints<\/strong> from any state, with 1,242 grievances<\/strong>, followed by significant cases from West Bengal, Maharashtra, Rajasthan, Telangana, and Chhattisgarh \u2014 showcasing the nationwide reach and trust<\/strong> placed in NCH by consumers across regions.<\/p>\n

Sector-Wise Refund Snapshot (April 25 \u2013 June 30, 2025):<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n
Sector<\/th>\nGrievances<\/th>\nRefund Amount (Rs.)<\/th>\n<\/tr>\n<\/thead>\n
E-Commerce<\/td>\n8,919<\/td>\n3.69 crore<\/td>\n<\/tr>\n
Travel & Tourism<\/td>\n1,057<\/td>\n81.4 lakh<\/td>\n<\/tr>\n
General Insurance<\/td>\n101<\/td>\n41.4 lakh<\/td>\n<\/tr>\n
Agency Services<\/td>\n261<\/td>\n38.4 lakh<\/td>\n<\/tr>\n
Airlines<\/td>\n186<\/td>\n30.8 lakh<\/td>\n<\/tr>\n
Other sectors<\/td>\n4,902<\/td>\n1.53 crore<\/td>\n<\/tr>\n
Total<\/strong><\/td>\n15,426<\/strong><\/td>\nRs.7.14 crore<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The Department highlighted that the increase in resolved cases and refund amounts reflects NCH\u2019s growing effectiveness and consumer outreach<\/strong>, driven by digital innovation and multi-channel grievance registration. Consumers are now able to raise complaints via toll-free helpline (1915), WhatsApp (8800001915), SMS, Email, the NCH App, UMANG App<\/strong>, and the official portal (consumerhelpline.gov.in)<\/strong>.<\/p>\n

NCH operates under the Consumer Protection Act, 2019<\/strong>, as a pre-litigation platform<\/strong> offering hassle-free grievance redressal and helping ease the burden on formal consumer courts. Its growing network of convergence partners and real-time engagement with companies has been key in resolving issues quickly and amicably.<\/p>\n

Real Impact: Success Stories Across India<\/h3>\n
    \n
  • West Bengal:<\/strong> A Kolkata resident received a refund of Rs. 8.24 lakh<\/strong> for a cancelled flight ticket, while a Burdwan consumer got Rs. 1,854<\/strong> back for an undelivered grocery order.<\/li>\n
  • Rajasthan:<\/strong> A consumer from Nagpur district received Rs. 5,799<\/strong> within three days after issues with returning a defective washing machine were resolved.<\/li>\n
  • Chhattisgarh:<\/strong> A Korba resident got a refund of Rs. 1,214<\/strong> for a missing toy order after NCH stepped in.<\/li>\n
  • Maharashtra:<\/strong> A Mumbai consumer\u2019s grievance for undelivered grocery items was resolved in just three hours<\/strong>, leading to a prompt refund.<\/li>\n
  • Telangana:<\/strong> A consumer from Medak received Rs. 17,490<\/strong> after being delivered the wrong refrigerator model. The issue was swiftly addressed by NCH.<\/li>\n<\/ul>\n

    These cases demonstrate NCH\u2019s crucial role in defending consumer rights, ensuring timely intervention, and providing accessible redressal mechanisms.<\/p>\n

    The Department of Consumer Affairs urged citizens to continue leveraging the platform to protect their interests and assured ongoing efforts to strengthen the consumer protection framework<\/strong>. The NCH continues to serve as a reliable, multilingual, and tech-enabled single-point access<\/strong> for redressal of grievances, empowering consumers from all walks of life.<\/p>\n","protected":false},"excerpt":{"rendered":"

    National Consumer Helpline Facilitates Rs. 7.14 Crore Refunds in Two Months, E-Commerce Tops Complaints List.\u00a0   New Delhi: In a major achievement for consumer protection […]<\/p>\n

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