C-DOT Collaborates with IIT Delhi to Develop AI-Powered Chatbot for Disaster Warning and Emergency Communication.
New Delhi:
In a major step toward enhancing disaster resilience and emergency communication in India, the Centre for Development of Telematics (C-DOT), the Telecom R&D center of the Department of Telecommunications (DoT), has partnered with the Indian Institute of Technology Delhi (IIT Delhi). The two organizations have signed an agreement to develop an advanced “Generative AI-Enhanced Chatbot for Customer Support in Disaster Early Warning and Emergency Communication.”
This collaboration aims to bolster India’s disaster preparedness and improve the country’s ability to communicate effectively during critical emergencies. The AI-powered chatbot will play a crucial role by providing real-time, multilingual support to disaster managers, first responders, and affected communities. Leveraging cutting-edge technologies such as Natural Language Processing (NLP), Text-to-Speech (TTS), Speech-to-Text (STT), and Image Processing, the chatbot will ensure seamless, efficient communication across diverse linguistic backgrounds and geographic regions.
The solution will integrate with 3GPP-compliant emergency communication protocols, ensuring smooth coordination among emergency services during a crisis. Importantly, the system will be fully on-premise, meeting high standards of cybersecurity compliance, data privacy, and operational reliability, which are essential for mission-critical applications. Additionally, the chatbot will be integrated with the National Disaster Management Authority (NDMA) Disaster Management System, developed by C-DOT, to further enhance the platform’s capabilities.
The agreement was formalized under the C-DOT Collaborative Research Program (CCRP), with notable attendees at the signing ceremony, including Dr. Rajkumar Upadhyay, CEO of C-DOT; Ms. Shikha Srivastava, EVP-II of C-DOT; Prof. Brejesh Lall, Principal Investigator from IIT Delhi; and Col. (Dr.) Amit Oberoi from Carnot Research Pvt. Ltd., who is the implementation partner of IIT Delhi.
Dr. Rajkumar Upadhyay, CEO of C-DOT, emphasized the significance of developing indigenous disaster communication solutions, especially AI-powered tools, to meet India’s diverse and evolving emergency response needs. He reiterated C-DOT’s commitment to creating scalable, secure, and India-specific telecom solutions that align with the vision of ‘Atmanirbhar Bharat’ in critical communication infrastructure.
Prof. Brejesh Lall highlighted the potential transformative impact of AI-driven disaster communication technologies, stressing the importance of real-time, secure, and multilingual support in crisis management. Representatives from C-DOT also reaffirmed their dedication to this partnership, noting that integrating AI-driven decision support systems, emergency call routing, and multilingual voice recognition will revolutionize disaster response in India. This collaboration is set to make communication during emergencies faster, smarter, and more efficient.
By enhancing disaster communication capabilities with the latest AI technologies, this initiative promises to improve India’s ability to respond to disasters in real-time, providing vital assistance to those in need while ensuring better coordination among all involved stakeholders.
